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feat(skills): add 6 due-diligence data-source skills (#111)
## Summary
Adds six enterprise due-diligence data-source skills as local built-in
skills (SKILL.md + SKILL.zh-CN.md + catalog-metadata sidecar), per
ADR-038.
| Skill | Category | Risk | Source |
|---|---|---|---|
| baidu-poi-search | data | low | Baidu Map Place API (REST) |
| tianyancha-risk | business | low | Tianyancha risk API (REST) |
| ccgp-gov-procurement | business | medium | ccgp.gov.cn (WebBridge) |
| cnipa-patent-search | business | medium | CNIPA pss-system (WebBridge)
|
| creditchina-query | business | high | creditchina.gov.cn (WebBridge +
ddddocr) |
| multi-source-sentiment | research | medium | Douyin Index/Featured +
WebSearch |
## Changes
- 6 x skills/<id>/{SKILL.md, SKILL.zh-CN.md, catalog-metadata.v1.json}
- builtin-skills.json: 34 -> 40
- manifest.json: totalSkills 63 -> 69
- README.md counts + list
## Security
- Credentials replaced with env-var placeholders (BAIDU_MAP_AK,
TIANYANCHA_TOKEN); verified no secrets in diff
## Validation
- validate-i18n.py: 0 errors (remaining warnings pre-existing repo-wide)
- zh/en heading parity verified; source_hash computed per repo algorithm
Co-authored-by: yi-ge <yi-ge@desirecore.net>
This commit is contained in:
229
skills/multi-source-sentiment/SKILL.md
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229
skills/multi-source-sentiment/SKILL.md
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@@ -0,0 +1,229 @@
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---
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name: multi-source-sentiment
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description: >-
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企业尽调舆情采集——通过抖音指数、抖音精选、WebSearch 三大数据源采集企业舆情,分析负面风险(诉讼/处罚/质量/高管/劳资),输出尽调舆情报告。Use when 用户提到"查舆情"、"企业舆情"、"负面新闻"、"舆论风险"、"尽调舆情"、"企业口碑"、"舆情分析"、"网络口碑"。
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version: 1.0.0
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type: procedural
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risk_level: medium
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status: enabled
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tags:
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- due-diligence
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- sentiment
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- public-opinion
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- douyin
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metadata:
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author: desirecore
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updated_at: '2026-09-03'
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i18n:
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default_locale: en-US
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source_locale: zh-CN
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locales:
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- zh-CN
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- en-US
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zh-CN:
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name: 企业尽调舆情采集
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short_desc: 抖音指数+抖音精选+WebSearch 三渠道采集,输出尽调舆情报告
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description: >-
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企业尽调舆情采集——通过抖音指数、抖音精选、WebSearch 三大数据源采集企业舆情,分析负面风险(诉讼/处罚/质量/高管/劳资),输出尽调舆情报告。Use when 用户提到"查舆情"、"企业舆情"、"负面新闻"、"舆论风险"、"尽调舆情"、"企业口碑"、"舆情分析"、"网络口碑"。
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body: ./SKILL.zh-CN.md
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source_hash: sha256:e102f3139e03fcd5
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translated_by: human
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en-US:
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name: Multi-Source Sentiment
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short_desc: Due-diligence sentiment via Douyin Index, Douyin Featured, and WebSearch
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description: >-
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Due-diligence sentiment collection — gather enterprise public opinion via three channels (Douyin Index, Douyin Featured, WebSearch), analyze negative risks (litigation / penalties / quality / executives / labor), and output a due-diligence sentiment report. Use when the user asks about enterprise sentiment, negative news, reputation risk, or public opinion.
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body: ./SKILL.md
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source_hash: sha256:e102f3139e03fcd5
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translated_by: human
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market:
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icon: >-
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<svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none"><circle cx="12" cy="12" r="2" fill="#FF2D55"/><path d="M12 7a5 5 0 0 1 5 5M12 3a9 9 0 0 1 9 9" stroke="#FF2D55" stroke-width="1.6" stroke-linecap="round"/><path d="M7 12a5 5 0 0 1 5-5M3 12a9 9 0 0 1 9-9" stroke="#FF9500" stroke-width="1.6" stroke-linecap="round"/></svg>
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category: research
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maintainer:
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name: DesireCore Official
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verified: true
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compatible_agents: []
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channel: latest
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required_client_version: 10.0.115
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---
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# Multi-Source Sentiment (Due Diligence)
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## L0: One-Sentence Summary
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Input a company name, collect public opinion via Douyin Index (trend) + Douyin Featured (negative material) + WebSearch (web-wide news), and output a due-diligence sentiment report (negative-risk list / positive highlights / sentiment overview / overall judgment).
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## L1: Overview
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- **Purpose**: answer the core due-diligence questions — any negative publicity? litigation/penalty coverage? product-quality issues? executive misconduct? overall reputation?
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- **Channel split**:
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| Channel | Due-diligence use | Collection |
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|---|---|---|
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| **Douyin Index** | Quantified heat trend (is something fermenting recently?) | Kimi WebBridge visiting Oceanengine Trends |
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| **Douyin Featured** | Concrete negative material (complaint/expose videos) | Kimi WebBridge searching Douyin |
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| **WebSearch** | Web-wide negative news / court notices / penalties / complaints | DesireCore built-in WebSearch |
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- **Prerequisites**: Kimi WebBridge daemon running (`127.0.0.1:10086`) + browser extension connected
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## L2: Procedure
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### Source 1: Douyin Index (heat trend)
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#### Access Method
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```
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URL: https://trendinsight.oceanengine.com/arithmetic-index/analysis/keyword?keyword={company-short-name}&appName=aweme
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Method: Kimi WebBridge opens the URL and extracts page content
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Note: URL-parameterized access avoids captchas. Do not type into the search box.
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```
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#### Keyword Strategy
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| Dimension | Keyword |
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|---|---|
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| Overall heat | `{short name}` |
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| Negative heat | `{short name} 负面` |
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| Complaint heat | `{short name} 投诉` |
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#### Interpretation
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- **Sudden spike** (MoM > 200%) → a negative event may be fermenting; investigate
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- **Flat trend** → low reputation risk
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- **Persistently high** → normal for famous companies; judge by content
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### Source 2: Douyin Featured (negative material)
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#### Access Method
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```
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URL: https://www.douyin.com/search/{company-short-name}?type=video
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Method: Kimi WebBridge searches Douyin, extracts title / author / likes / comments
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Note: search by short name (full names rarely hit); prioritize high-engagement videos.
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```
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#### Collected Fields
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Collected fields: video title (negative signals: complaint / rights-protection / exposure / quality / scam / runaway), likes & comments (reach = impact), author (personal vent vs media report vs competitor smear), publish date (recent vs historical).
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#### Signal Grading
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| Signals | Risk |
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|---|---|
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| 投诉 / 维权 / 欺骗 / 诈骗 / 跑路 | 🔴 high |
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| 质量 / 召回 / 不合格 / 假货 | 🔴 high |
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| 欠薪 / 辞退 / 仲裁 | 🟡 medium |
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| 吐槽 / 差评 / 不满 | 🟡 medium |
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| positive / awards / innovation | 🟢 positive |
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### Source 3: WebSearch (web-wide)
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#### Search Keyword Groups
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```python
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# High priority (always)
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search_queries_high = [
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"{company} 负面 OR 投诉 OR 维权 OR 欺骗 OR 跑路",
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"{company} 起诉 OR 法院 OR 被告 OR 被执行 OR 失信",
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"{company} 处罚 OR 违规 OR 罚款 OR 整改 OR 通报批评",
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]
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# Medium priority (recommended)
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search_queries_mid = [
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"{company} 质量 OR 召回 OR 不合格 OR 安全事故",
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"{company} 老板 OR 法人 OR 总经理 丑闻 OR 被查 OR 被抓",
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"{company} 欠薪 OR 辞退 OR 劳动仲裁 OR 工伤",
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]
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# Low priority (positive control)
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search_queries_low = [
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"{company} 获奖 OR 创新 OR 认定 OR 排名",
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]
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```
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#### Collected Fields
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Collected fields: title / source site / date / summary / URL. **Note**: distinguish the company as **plaintiff** (enforcement, not a negative signal) vs **defendant** (negative signal).
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### Step 1: Run the three channels
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1. **WebSearch** first (highest information density): run high/medium/low query groups and collect results
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2. **Douyin Index**: check the heat trend for signs of recent fermentation
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3. **Douyin Featured**: search videos and filter by negative signal words
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### Step 2: LLM post-processing
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| Step | Description |
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|---|---|
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| Sentiment classification | tag each item positive / neutral / negative |
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| Risk grading | negative → high (defendant / penalty / runaway / safety accident) / medium (complaints / quality gripes / labor) / low (generic bad reviews) |
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| Event merging | merge duplicate coverage of one event (keep the earliest) |
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| Plaintiff/defendant split | litigation where the company is plaintiff is **not** a negative risk |
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| Recency | mark "recent" (≤3 months) vs "historical" |
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### Step 3: Output the report
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```json
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{
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"query_status": "success",
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"source": "multi-source-sentiment",
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"company_name": "{company}",
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"sentiment_overview": {
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"overall_assessment": "正面 | 中性偏正 | 中性 | 中性偏负 | 负面 | 高风险",
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"negative_ratio": "15%",
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"neutral_ratio": "60%",
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"positive_ratio": "25%",
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"trend": "稳定 | 近期发酵 | 持续负面"
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},
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"negative_risks": [
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{
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"risk_type": "诉讼报道(被告) | 行政处罚 | 产品质量 | 高管负面 | 劳资纠纷 | 消费者投诉 | 经营异常",
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"event_title": "……",
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"event_date": "YYYY-MM-DD",
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"recency": "近期 | 历史",
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"source_url": "https://……",
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"severity": "高 | 中 | 低",
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"summary": "1-2 sentence summary"
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}
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],
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"controversies": [],
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"positive_highlights": [],
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"sentiment_summary": "3-5 sentence judgment: overall reputation, main negatives and severity, fermentation status, due-diligence advice",
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"data_sources_used": ["websearch", "douyin-index", "douyin-featured"],
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"collection_time": "ISO8601"
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}
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```
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## Quality Standards
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- **Authenticity**: all content must come from actual collection (WebSearch results / Douyin pages); never fabricate
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- **Traceability**: every negative risk carries a source_url
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- **Plaintiff/defendant**: litigation where the company is plaintiff goes to "litigation updates", not negative risks
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- **Recency**: every negative item is marked recent (≤3 months) or historical
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- **No absolute conclusions**: sentiment is one auxiliary signal; the report must note it should be combined with business-registration, judicial, and financial data
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## Error Handling
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| Scenario | Handling |
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|---|---|
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| Douyin Index unreachable | skip; supplement with WebSearch + Featured; note "heat data missing" in the report |
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| Douyin search requires login | skip; WebSearch `{company} 抖音 负面` instead |
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| WebSearch returns nothing | mark "no negative found" — a positive signal |
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| Too many negatives | keep the top 10 by severity; count the rest |
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## Known Limitations
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- **Not real-time**: depends on search-engine indexing and Douyin pages; hour-to-day latency (7×24 monitoring requires commercial sentiment APIs)
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- **LLM-based sentiment**: no dedicated sentiment model; ~85-90% accuracy, edge cases may misjudge
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- **Douyin coverage**: WeChat/Weibo/Xiaohongshu content is only covered indirectly via WebSearch
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- **Full vs short name**: WebSearch uses the full name (precision), Douyin the short name (recall); results may differ
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## Troubleshooting
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| Problem | Cause | Fix |
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|---|---|---|
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| WebBridge daemon unreachable | daemon down | `~/.kimi-webbridge/bin/kimi-webbridge.exe start` |
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| Trends page blank | JS not rendered | wait 5 s, then evaluate innerText |
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| Douyin search empty | login required / name mismatch | skip; supplement via WebSearch |
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| WebSearch results all positive | weak negative keywords | use concrete terms (e.g. "被处罚" instead of "处罚") |
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193
skills/multi-source-sentiment/SKILL.zh-CN.md
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193
skills/multi-source-sentiment/SKILL.zh-CN.md
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@@ -0,0 +1,193 @@
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# 企业尽调舆情采集
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## L0
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输入企业名称,通过抖音指数(热度趋势)+ 抖音精选(负面素材)+ WebSearch(全网新闻)三渠道采集舆情,输出尽调舆情报告(负面风险清单/正面亮点/情感概览/综合判断)。
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## L1 概述
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- **目的**:回答尽调核心问题——有没有负面舆情?有没有诉讼/处罚报道?产品质量有没有问题?高管有没有负面?舆论形象如何?
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- **三渠道分工**:
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| 渠道 | 尽调用途 | 采集方式 |
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|---|---|---|
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| **抖音指数** | 舆论热度量化(时间序列,看是否近期发酵) | Kimi WebBridge 访问巨量算数 |
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| **抖音精选** | 具体负面内容素材(投诉视频/维权曝光/质量吐槽) | Kimi WebBridge 搜索抖音 |
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| **WebSearch** | 全网负面新闻/法院公告/监管处罚/消费者投诉 | DesireCore 内置 WebSearch |
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- **前置依赖**:Kimi WebBridge daemon 运行中(`127.0.0.1:10086`)+ 浏览器扩展已连接
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## L2 详细操作
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### 数据源一:抖音指数(企业名热度趋势)
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#### 访问方式
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```
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URL: https://trendinsight.oceanengine.com/arithmetic-index/analysis/keyword?keyword={企业简称}&appName=aweme
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方法: Kimi WebBridge 浏览器自动访问页面并提取内容
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注意: URL 参数化访问,不触发验证码。不要尝试在搜索框输入文字。
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```
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#### 尽调关键词策略
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| 尽调维度 | 搜索关键词 |
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|---|---|
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| 舆论整体热度 | `{企业简称}` |
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| 负面热度 | `{企业简称} 负面` |
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| 投诉热度 | `{企业简称} 投诉` |
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#### 尽调判断要点
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- **热度骤升**:近期热度陡增(环比 >200%)→ 可能存在负面事件发酵,需重点排查
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- **热度平稳**:无异常波动 → 舆论风险较低
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- **长期高热**:知名企业的常态,需结合内容素材判断正负
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### 数据源二:抖音精选(负面内容素材)
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#### 访问方式
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```
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URL: https://www.douyin.com/search/{企业简称}?type=video
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方法: Kimi WebBridge 搜索抖音,提取视频标题/作者/点赞数/评论数
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注意: 用企业简称搜索(全名命中率低);优先看点赞/评论高的视频(传播广=影响大)。
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```
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#### 尽调采集字段
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- 视频标题(判断是否负面:投诉/维权/曝光/质量/欺骗/跑路)
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- 点赞数 / 评论数(传播广度 = 负面影响程度)
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- 作者昵称(个人吐槽 vs 媒体报道 vs 竞品抹黑)
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- 发布时间(近期 vs 历史)
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#### 负面视频筛选标准
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| 信号词 | 风险等级 |
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|---|---|
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| 投诉 / 维权 / 欺骗 / 诈骗 / 跑路 | 🔴 高 |
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| 质量 / 召回 / 不合格 / 假货 | 🔴 高 |
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| 欠薪 / 辞退 / 仲裁 | 🟡 中 |
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| 吐槽 / 差评 / 不满 | 🟡 中 |
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| 正面宣传 / 获奖 / 创新 | 🟢 正面 |
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### 数据源三:WebSearch(全网尽调舆情)
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#### 搜索关键词组合(按尽调维度)
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```python
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# 高优先级(必查)
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search_queries_high = [
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"{企业名} 负面 OR 投诉 OR 维权 OR 欺骗 OR 跑路",
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"{企业名} 起诉 OR 法院 OR 被告 OR 被执行 OR 失信",
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"{企业名} 处罚 OR 违规 OR 罚款 OR 整改 OR 通报批评",
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]
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# 中优先级(建议查)
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search_queries_mid = [
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"{企业名} 质量 OR 召回 OR 不合格 OR 安全事故",
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"{企业名} 老板 OR 法人 OR 总经理 丑闻 OR 被查 OR 被抓",
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"{企业名} 欠薪 OR 辞退 OR 劳动仲裁 OR 工伤",
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]
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# 低优先级(正面对照)
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search_queries_low = [
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"{企业名} 获奖 OR 创新 OR 认定 OR 排名",
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]
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```
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#### 采集字段
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|
||||
- 新闻标题 / 来源网站 / 发布时间 / 摘要 / 原文链接
|
||||
- **注意**:区分企业作为**原告**(维权,非负面信号)vs **被告**(被诉,负面信号)
|
||||
|
||||
### Step 1:三渠道采集执行
|
||||
|
||||
1. **WebSearch 尽调搜索**(先执行,信息量最大):按高/中/低优先级逐组搜索,收集新闻标题+来源+日期+摘要
|
||||
2. **抖音指数热度**:访问巨量算数查企业简称热度趋势,判断是否近期发酵
|
||||
3. **抖音精选内容**:搜索抖音视频,按负面信号词筛选高互动视频
|
||||
|
||||
### Step 2:LLM 后处理(情感分析 + 风险分级)
|
||||
|
||||
对采集到的原始内容执行:
|
||||
|
||||
| 分析步骤 | 说明 |
|
||||
|---|---|
|
||||
| **情感分类** | 每条标注:正面 / 中性 / 负面 |
|
||||
| **风险分级** | 负面内容分:高(诉讼被告/处罚/跑路/安全事故)/ 中(投诉/质量吐槽/劳资)/ 低(一般差评) |
|
||||
| **事件归并** | 同一事件的多条报道归并为一条(以最早报道为准) |
|
||||
| **原被告区分** | 企业作为原告的维权诉讼**不是**负面风险信号 |
|
||||
| **时效判断** | 近 3 个月的负面标记"近期",更早的标记"历史" |
|
||||
|
||||
### Step 3:输出尽调舆情报告
|
||||
|
||||
```json
|
||||
{
|
||||
"query_status": "success",
|
||||
"source": "multi-source-sentiment",
|
||||
"company_name": "{企业名}",
|
||||
"sentiment_overview": {
|
||||
"overall_assessment": "正面 | 中性偏正 | 中性 | 中性偏负 | 负面 | 高风险",
|
||||
"negative_ratio": "15%",
|
||||
"neutral_ratio": "60%",
|
||||
"positive_ratio": "25%",
|
||||
"trend": "稳定 | 近期发酵 | 持续负面"
|
||||
},
|
||||
"negative_risks": [
|
||||
{
|
||||
"risk_type": "诉讼报道(被告) | 行政处罚 | 产品质量 | 高管负面 | 劳资纠纷 | 消费者投诉 | 经营异常",
|
||||
"event_title": "……",
|
||||
"event_date": "YYYY-MM-DD",
|
||||
"recency": "近期 | 历史",
|
||||
"source_url": "https://……",
|
||||
"severity": "高 | 中 | 低",
|
||||
"summary": "1-2 句事件摘要"
|
||||
}
|
||||
],
|
||||
"controversies": [
|
||||
{
|
||||
"event_title": "……",
|
||||
"description": "争议双方与焦点",
|
||||
"status": "发酵中 | 已平息 | 官方已回应"
|
||||
}
|
||||
],
|
||||
"positive_highlights": [
|
||||
"获奖/创新/贡献等正面事件(一句话)"
|
||||
],
|
||||
"sentiment_summary": "3-5 句舆情综合判断:整体舆论形象、主要负面及严重程度、是否近期发酵、尽调建议",
|
||||
"data_sources_used": ["websearch", "douyin-index", "douyin-featured"],
|
||||
"collection_time": "ISO8601"
|
||||
}
|
||||
```
|
||||
|
||||
## 质量标准
|
||||
|
||||
- **数据真实性**:所有舆情内容必须来自实际采集(WebSearch 结果 / 抖音页面),绝不编造
|
||||
- **来源可溯**:每条负面风险必须附 source_url
|
||||
- **原被告区分**:企业作为原告的诉讼报道不列入负面风险(单独归类为"涉诉动态")
|
||||
- **时效标注**:每条负面标注"近期"(3 个月内)或"历史"
|
||||
- **不做绝对结论**:舆情是辅助信号,报告末尾注明"舆情仅为尽调参考维度之一,需结合工商/司法/财务数据综合判断"
|
||||
|
||||
## 错误处理
|
||||
|
||||
| 场景 | 处理方式 |
|
||||
|---|---|
|
||||
| 抖音指数页面无法访问 | 跳过该源,用 WebSearch + 抖音精选补充,报告中注明"热度数据缺失" |
|
||||
| 抖音搜索需登录 | 跳过该源,WebSearch 补充搜索 `{企业名} 抖音 负面` |
|
||||
| WebSearch 无结果 | 该维度标注"未检索到相关负面",属正面信号 |
|
||||
| 负面信息量极大 | 只取前 10 条高严重度条目,其余归入计数 |
|
||||
|
||||
## 已知限制
|
||||
|
||||
- **非实时**:依赖搜索引擎收录与抖音页面展示,存在小时级~天级延迟(非 7×24 实时监测——持续监测需商业舆情 API)
|
||||
- **情感分析靠 LLM**:无专用情感模型,由 LLM 后处理推断(准确率约 85-90%,边界案例可能误判)
|
||||
- **抖音覆盖**:微信公众号/微博/小红书等平台内容仅能通过 WebSearch 间接覆盖(非全平台直达)
|
||||
- **企业全名 vs 简称**:WebSearch 用全名(精确),抖音用简称(命中率);两者结果可能有差异
|
||||
|
||||
## 故障排查
|
||||
|
||||
| 问题 | 原因 | 处理 |
|
||||
|---|---|---|
|
||||
| WebBridge daemon 不可达 | daemon 未运行 | `~/.kimi-webbridge/bin/kimi-webbridge.exe start` |
|
||||
| 巨量算数页面空白 | JS 渲染未完成 | 等 5 秒后 evaluate 读 innerText |
|
||||
| 抖音搜索页无结果 | 需登录 / 简称不匹配 | 跳过,WebSearch 补充 |
|
||||
| WebSearch 结果全是正面 | 负面词组合不当 | 换用具体负面词(如"被处罚"而非"处罚") |
|
||||
74
skills/multi-source-sentiment/catalog-metadata.v1.json
Normal file
74
skills/multi-source-sentiment/catalog-metadata.v1.json
Normal file
@@ -0,0 +1,74 @@
|
||||
{
|
||||
"$schema": "../../schemas/catalog-metadata.v1.schema.json",
|
||||
"schemaVersion": 1,
|
||||
"identity": {
|
||||
"kind": "skill",
|
||||
"id": "multi-source-sentiment"
|
||||
},
|
||||
"presentation": {
|
||||
"defaultLocale": "en-US",
|
||||
"i18n": {
|
||||
"zh-CN": {
|
||||
"name": "企业尽调舆情采集",
|
||||
"summary": "抖音指数+抖音精选+WebSearch 三渠道采集,输出尽调舆情报告",
|
||||
"description": "企业尽调舆情采集——通过抖音指数、抖音精选、WebSearch 三大数据源采集企业舆情,分析负面风险(诉讼/处罚/质量/高管/劳资),输出尽调舆情报告。Use when 用户提到\"查舆情\"、\"企业舆情\"、\"负面新闻\"、\"舆论风险\"、\"尽调舆情\"、\"企业口碑\"、\"舆情分析\"、\"网络口碑\"。"
|
||||
},
|
||||
"en-US": {
|
||||
"name": "Multi-Source Sentiment",
|
||||
"summary": "Due-diligence sentiment via Douyin Index, Douyin Featured, and WebSearch",
|
||||
"description": "Due-diligence sentiment collection — gather enterprise public opinion via three channels (Douyin Index, Douyin Featured, WebSearch), analyze negative risks (litigation / penalties / quality / executives / labor), and output a due-diligence sentiment report. Use when the user asks about enterprise sentiment, negative news, reputation risk, or public opinion."
|
||||
}
|
||||
},
|
||||
"category": "research",
|
||||
"tags": [
|
||||
"due-diligence",
|
||||
"sentiment",
|
||||
"public-opinion",
|
||||
"douyin"
|
||||
]
|
||||
},
|
||||
"release": {
|
||||
"state": "known",
|
||||
"version": "1.0.0",
|
||||
"versionScheme": "semver"
|
||||
},
|
||||
"timestamps": {
|
||||
"catalogUpdatedAt": {
|
||||
"state": "known",
|
||||
"value": "2026-09-03T05:45:00Z",
|
||||
"precision": "second"
|
||||
},
|
||||
"releasePublishedAt": {
|
||||
"state": "unknown"
|
||||
},
|
||||
"reviewedAt": {
|
||||
"state": "unknown"
|
||||
},
|
||||
"upstreamObservedAt": {
|
||||
"state": "unknown"
|
||||
}
|
||||
},
|
||||
"provenance": {},
|
||||
"governance": {
|
||||
"stewardship": "official",
|
||||
"availability": "installable",
|
||||
"license": {
|
||||
"state": "unknown"
|
||||
},
|
||||
"redistribution": "verify-package-terms",
|
||||
"listingMaintainer": {
|
||||
"name": "DesireCore Official",
|
||||
"verified": true
|
||||
}
|
||||
},
|
||||
"compatibility": {
|
||||
"platforms": {
|
||||
"state": "unknown"
|
||||
},
|
||||
"requiredClientVersion": "10.0.115"
|
||||
},
|
||||
"spec": {
|
||||
"kind": "skill",
|
||||
"riskLevel": "medium"
|
||||
}
|
||||
}
|
||||
Reference in New Issue
Block a user